Responsible Gaming Pledge

Responsible Play — Keep the Fun in Gaming at KhelVIP

KhelVIP believes gaming is entertainment, not a source of income. We want every member to play willingly, with a clear head and a set budget. Responsible gaming isn't just a page on our site — it's woven into every feature KhelVIP offers.

Keep in mind: Gaming is for those aged 18 and above. It involves spending both time and money, so setting limits in advance saves regret later.

5
Protection tools
24/7
Support
18+
Only

KhelVIP's Responsible Gaming Commitment

We don't just talk the talk — responsible gaming is built into every feature we offer.

Personal Betting Limits

Set your own daily, weekly, or monthly BDT betting limit. Once a limit is in place, it cannot be exceeded — the system will automatically stop you.

Cooling-off period

You can take a break anywhere from one day to six months. During this time, logging in won't be possible — the break cannot be ended early on a whim or at a friend's suggestion.

Self-Exclusion

For a longer or permanent break, activate self-exclusion. Once enabled, you won't be able to return until the set period has ended.

Session time reminder

If you've been playing for a while, KhelVIP will send you a reminder automatically. You can also set a session time limit in advance — once the time is up, you'll be logged out.

Loss Limit

Betting will automatically stop once your losses reach a set amount. Configure this limit in advance — it's there when you need it most.

Expert Support

KhelVIP's dedicated support team is available at all times for gaming-related concerns. All consultations are completely confidential — no judgment, ever.

How to use the protection tools

Every tool is easy to activate — just three simple steps.

Deposit Limit

A limit on how much you can deposit within a given time period.

1
Go to Profile Settings
2
Select "Deposit Limit"
3
Set the amount and duration
Loss limit

Once you've lost a set amount, betting stops automatically.

1
Open the "Limits" tab in your profile
2
Select "Loss Limit"
3
Set your maximum loss amount
Take a Break

Temporarily suspend your account for anywhere between 1 and 180 days.

1
Go to "Cooling-Off" in your profile
2
Choose how long you'd like your break to be
3
Confirm — takes effect immediately
Self-Exclusion

For long-term or permanent breaks, your account can be closed entirely.

1
Email Our Support Team
2
Set the duration (6 months – permanent)
3
Identity verification — completed

Check in with yourself

Read through the questions below carefully. Check off any that apply to you.

You are following healthy gaming habits. That's great. Setting limits now will help keep you safe going forward too.

There are a few things you should watch out for. Use KhelVIP's protection tools or reach out to our support team. You're not alone.

Warning Signs

If you notice these signs, taking a break and seeking help is the best decision you can make.

Playing Beyond Your Budget

Using household funds or emergency savings for gaming is the clearest warning sign of all.

Chasing losses

After a loss, thinking "just one more bet and I'll get it back" is a dangerous trap to fall into.

Concerns about

Strained relationships with family or friends because of gaming, or hiding it from them.

Mood-dependent play

Feeling great when you win but low for the rest of the day when you lose — that's not a healthy sign.

Losing track of time

Losing track of when you started playing and finding hours have passed — that's a warning sign.

10 tips for healthy gaming habits

Tips from the KhelVIP team — follow these to keep gaming a genuinely enjoyable experience.

1
Set your budget before you play
Set a fixed budget for gaming each week or month — and make sure it comes from your entertainment allowance, not borrowed money.
2
Don't try to win back what you've lost
Gaming is a game of chance. Chasing losses with more bets almost always leads to losing even more.
3
Don't play when you're tired or feeling low
Making decisions when you're tired or emotional rarely ends well. Only play when you're in a clear, calm headspace.
4
Take regular breaks
Take at least a 10-minute break every hour. Get up, stretch, drink some water — you'll come back with a clearer head.
5
Don't Make Gaming Your Only Source of Entertainment
Family, friends, sport — make sure there's more to enjoy in life. Don't let gaming crowd everything else out.
6
Don't treat gaming as a way to earn money
Casino and betting are forms of entertainment. Trying to become a professional gambler is harmful in most cases.
7
Set Limits. Stick to Them.
Use KhelVIP's limit tools. Set your own boundaries and commit to staying within them.
8
Watch Live Games Instead of Playing Alone
Watching a live stream or following sports can be a great alternative form of entertainment with no financial risk.
9
Tell someone you trust
Let a family member or trusted friend know how much you play. Having someone to be accountable to makes it much easier to stay within your limits.
10
Don't hesitate to ask for help
If gaming feels like a problem, reach out to KhelVIP Support. Asking for help is a sign of strength, not weakness.
Need immediate help?

Reach out to KhelVIP's responsible gaming team at any time. Help is available in a fully confidential, judgment-free environment.
support@khelvip.net

KhelVIP's 18+ Protection Pledge

What we do to protect minors

Age verification is mandatory

Age is verified at registration. If there is any doubt, KYC documents will be requested.

Account Security PIN

Parents can set a PIN lock on their account on shared devices.

Minor Reporting

Any account found to belong to a minor will be closed immediately.

No ads targeting minors

KhelVIP never targets children or minors in its advertising.

Confidential Reporting

A confidential reporting feature for anyone who witnesses a minor gambling.

Awareness Information

We regularly publish guides and information on responsible gaming.

KhelVIP's approach to responsible gaming

When someone registers with KhelVIP, we don't see them as just another user. Behind every member is a family and a life. That's why responsible gaming isn't simply a legal obligation for us — it's a moral one.

Online gaming is growing fast in Bangladesh, with millions of people taking part in everything from cricket betting to Live Casino. Most play for entertainment and enjoy it responsibly. But for a small number of people, gaming can become a problem. KhelVIP works to reduce that risk.

On our platform, responsible gaming tools are placed where they're easiest to find in your account. Setting limits or taking a break involves no complicated steps — because we know people make decisions in the heat of the moment, and the easier help is to reach, the better.

Gaming addiction is a recognized mental health condition worldwide — but it's nothing to be ashamed of. Like smoking or any other addiction, it's manageable, especially with timely support. KhelVIP's support team is specially trained in this area and ready to help with complete confidentiality and compassion.

Our data shows that members who set betting limits are significantly more satisfied over the long term and stay active on the platform for much longer. That's good for us too, because happy, healthy members are our greatest asset. Responsible gaming isn't just for members — it's how we build a sustainable, healthy gaming community.

KhelVIP makes this commitment: we will never offer a feature or run an ad that encourages irresponsible gaming. We don't push the message "bet more, win more." What we say is: "Play for the fun of it, and know when to stop." Let gaming be a part of your life — not all of it.

KhelVIP Responsible Gaming Charter

We will never encourage a member who is struggling to keep playing.
All self-exclusion requests will be honored without exception.
No one under the age of 18 can ever open an account.
Responsible gaming tools are always available, free of charge.
Our support team is here to help with empathy and care.
An annual responsible gaming report will be published.

FAQ

All your betting records and transaction history are available right inside your KhelVIP account. After logging in, go to "My Account" or the profile menu, where you'll find "Betting History" and "Transactions" as two separate tabs.

Your betting history shows the date, event, stake, odds, and outcome for every bet. Your transaction history includes full details of every deposit and withdrawal, including transaction IDs. Use the filter options to search by date, game type, or amount. Records from the last 90 days are typically available directly. For older records, Help Center Submit a request and the support team will retrieve it from the archive.

KhelVIP's Sports Betting In this section, you can view real-time scores for live matches as they happen. Matches with active live betting are marked with a "LIVE" tag — click on any of them to access a detailed scorecard, over-by-over updates, and full odds all in one place.

Live video streaming is available for select matches — you'll need a balance in your account or recent betting activity to access it. Score updates for major events including cricket, football, and tennis refresh every few seconds, automatically, with no page reload needed.
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Play Responsibly — That's Where the Real Fun Is

Register with KhelVIP and set your betting limits from day one. Build healthy gaming habits — the platform is here to support you every step of the way.

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